The organiser is no longer available. However, we do have a selection of refills that can be purchased on uk.filofax.com

This service has been discontinued.

The first two digits of our diary codes represent the year. Therefore, the code will change yearly.

The Original collection is made in the UK.

Norfolk, Finsbury, Lockwood, Malden, Holborn, Nappa, The Original, Classic Croc, Heritage, Chester and Classic Stich Soft organisers are made with real leather.

Yes, our diaries are produced with fountain pen friendly paper.

For this particular diary, Filofax is given guidance of information from the Church of England. When St David’s Day falls on a Sunday and coincides with the second Sunday of Lent it will be omitted. This will occur again in this diary in: 2026, 2028, 2037, 2043, 2048, 2054, 2065 and 2071. All of our other diaries do print St David’s day as they are not governed by the Church of England guidance.

Yes, all of our Filofax organiser refills will fit the appropriate size Clipbook.

Yes, all of our Clipbook refills will fit the appropriate size organiser, as these all have a ring mechanism.

No, the Filofax Notebook has a spiral binding and our organisers have a ring mechanism. Therefore, these are completely different concepts.

Yes, The Original Folio is compatible with most notebooks from other brands in the corresponding size.

After carefully reviewing the Organiser registration, and the responses that we received, Filofax has taken the decision to no longer offer this service.

Please check our Size Guide >

We recommend that you avoid exposing your leather organiser to any harsh elements such as moisture, bright lights or direct heat. If your leather organiser gets dirty or soiled we suggest that you wipe the area with a damp cloth. Smooth leather will need to be cleaned with good quality neutral leather cleaner. If your suede organiser cover or interior needs to be cleaned, ensure you use a dirt resistant finish and a dry brush. Fabric covers and any metal features can be buffed and cleaned with a dry cloth.

Orders sent by Standard Mail may take up to 5-7 working days to be delivered from dispatch.
If you have not received your order after this time, please contact Customer Service team at: store@flbgroup.com.

Orders need to be received by 12 noon (Monday to Thursday) for next working day delivery. Deliveries will not be made on weekends or bank holidays.

Orders may take up to 14 working days to be delivered from dispatch.

If you have not received your order after this time, please contact Customer Service team at: store@flbgroup.com.

Free shipping orders are sent by Royal Mail 2nd Class Post and may take up to 5 working days to be delivered from dispatch.

Large orders are sent via courier and can be tracked by logging into your Filofax account. Please check your order shipment email for tracking information.

For more information please check our page on Returns >

Your order can only be cancelled up to the time it is processed by our warehouse.

Orders unfortunately cannot be amended once placed. If your order has not been processed by our warehouse, we may be able to cancel and refund, allowing you to place a new correct order.

If your order has already been processed, you will need to return the item(s) using the freepost address provided on your delivery note.

Once the warehouse receives the return, a full refund for the item(s) returned will be processed.

We’re sorry to learn your order has not arrived yet. Let’s investigate!

Please check the shipment email you received which will contain your tracking number. You will need to allow 3-5 working days from dispatch for UK orders and 10-14
working days from dispatch for International orders to arrive.

For further assistanceplease email our Customer Service team at store@flbgroup.com.

If your order is damaged or faulty, you need to notify Customer Service team at store@flbgroup.com  within 7 days of receipt. Please return damaged or faulty product using the freepost address provided on your delivery note and clearly mark on the delivery note that your order is damaged and whether a replacement or refund is needed.

If your order has arrived incomplete, please contact Customer Service team at store@flbgroup.com  who will be happy to assist you further.

To ensure that you get the correct refill, we always print a reference number vertically near the holes on our refill pages, therefore on your current refill you should see printed – Ref: XX-XXXXXX (The first two digits determine the year, the next digits determine size and layout.)

If an email address has been supplied with your order, a confirmation of receipt of your order and a shipping email will be sent to this address. If you have not received an email please check your junk/spam folder. For further assistance please contact our Customer Service team at store@flbgroup.com.

Make it yours or create the perfect gift with our personalised Notebooks, Clipbooks and Organisers from Filofax. Our personalisation service is currently available on select products – shop the range here.

Please note, personalised products are non returnable unless faulty. For orders containing personalised items please allow an additional 7 days delivery time. Next Day delivery is applicable from date of dispatch only (not date of order).

To add personalisation, simply follow the steps below on a product page:

Step 1: Choose the Personalisation option and choose your placement

 - Upper Middle

Available on selected Pocket, A4 and A5 Filofax Notebooks, A5 Clipbooks, and A5 and Personal Organisers.  

- Bottom Right

For Pocket size notebooks with elastic closures, personalisation will be placed to the left of the elastic if the bottom right position is chosen. 

Step 2: Choose your foil colour

- Gold

- Silver

- Rose Gold

- Black

- White

Step 3: Add your customisation

Enter your text up to a maximum of 13 characters on pocket or personal compact size, and up to a maximum of 18 characters on Personal / A5 / A4 size. Note: spaces are included in the character count.

We can personalise your product with the following characters only:

- A-Z Uppercase and lower case

- 0-9 Numbers

- -!,#,$,%,&,’,(,),*,º, ; ,: ,€,@,ˆ,˜, Umlaut, Grave, Acute, Inverted Comma

The font used is Times New Roman, size 14pt.

Terms & Conditions
It is the customer’s responsibility to ensure the correct text is entered and the correct personalisation options are selected on the products page. We will emboss your products exactly as written, including upper and lower case text and any punctuation marks. We cannot accept responsibility for misspellings once you have placed your order. Please note we are not able to include emojis.

We reserve the right to refuse personalisation on orders which:

 - Contain offensive or threatening messages including those containing obscene or offensive language, or any kind of discrimination against race, nationality, gender, disability, religion, sexual orientation, age etc.

- Infringes anyone's copyright or trademark

- Includes any text containing personally identifying information, other than a name, such as address/phone number/email address without written consent of that person in question first.

- Gives the impression that it expresses an opinion or message that has been endorsed or approved by Filofax

- Contravenes any applicable law or promotes any unlawful act

If you have further questions regarding our personalisation service please contact our Customer Service team at store@flbgroup.com.

It is the customer’s responsibility to ensure the correct text is entered and the correct personalisation options are selected on the products page. We will print your products exactly as written, including upper and lower case text and any punctuation marks. We cannot accept responsibility for misspellings once you have placed your order. Please note we are not able to include emojis. We reserve the right to refuse personalisation on orders which:

• Contain offensive or threatening messages including those containing obscene or offensive language, or any kind of discrimination against race, nationality, gender, disability, religion, sexual orientation, age etc.
• Infringes anyone's copyright or trademark
• Includes any text containing personally identifying information, other than a name, such as address/phone number/email address without written consent of that person in question first.
• Gives the impression that it expresses an opinion or message that has been endorsed or approved by Filofax
• Contravenes any applicable law or promotes any unlawful act

If you have further questions regarding our personalisation service please contact our Customer Service team at store@flbgroup.com. ‌

As per EU directive Regulation (EU) 2023/988 the following information has to made available:

FLB Group
Thornybank Industrial Estate
Dalkeith
Midlothian
Scotland
EH22 2NE

Authorised representative in EU
Filofax GmbH
Gaugrafenstrasse 24
Frankfurt
60489
Germany

If you have any safety concerns of our products please contact info@flbgroup.com in the first instance.

Join Filofax Club and earn points with every purchase and by completing fun missions (taking part in challenges, sharing photos or videos, and leaving reviews) to unlock exclusive rewards. 🎉

How to Join 📝
Go to the "My Account" section to create your account and enrol in the programme. If you already have an account, simply log in to get started.

Earn Points with Every Purchase ✨
For every pound spent, you’ll earn 5 points, which will be added within 30 days to your balance. These points can be redeemed for rewards.

Complete Missions to Earn Bonus Points ⭐️
Earn extra points by completing missions!
• Follow us on Instagram to earn 35 points ✅
• Leave a product review and receive 150 points ✅
• Publish an Instagram story and get 200 points ✅

Please note that some missions require verification and may take a little time to validate.

Refer Friends and Save 💞
Invite your friends to discover our products! Give them £10 off their first order and receive £10 off in return. Enter their email in the referral section of your account so they receive their unique code.Please note: this offer applies only if your friend has never placed an order with us before! Offer valid on orders of £20 or more)

Redeem Your Points for Rewards 🎁
Exchange your accumulated points for exclusive rewards such as promo codes, discounts, or free products. Select your reward on the loyalty page and use the code at checkout.

Access the VIP Club 👑
Our VIP programme rewards you even more based on your purchases. Climb the tiers and unlock special rewards at each level to use on future orders.
🥉 VIP Bronze: £200
🥈 VIP Silver: £400
🥇 VIP Gold: £600

Join us today by creating your account!

If you already have an account, simply log in to activate your participation in the loyalty programme. You can log in here.

You can view your points balance in the "My Account" section or directly on the Filofax Club loyalty page.

You can earn points through purchases and missions.

No. Points cannot be transferred, sold, or combined with another account.

Points do not have an expiry date.

Points can only be redeemed for rewards.

Every pound spent on our products earns you 5 points, which are added to your account within a maximum of 30 days after your purchase.

You can boost your points by completing missions such as following us on Instagram, leaving a Google review, or sharing a photo with us. Discover all available missions here.

Some missions that require verification may take a little longer to credit. Thank you for your patience.

We’ll notify you as soon as a new mission becomes available!

When you enter your friends’ emails in your account’s referral section, they’ll receive £10 off their first order - and you’ll get £10 off too.
Referrals are valid only if the referred person has never placed an order before and for orders with a minimum value of £20.

Your referral code is valid for 60 days.

Their referral code is valid for 60 days.

You can redeem your points for rewards by selecting your chosen option on the Filofax Club loyalty page and using the corresponding code at checkout.

Only referral reward codes can be combined with other promotional offers.

The expiry date for each reward is specified individually.

The VIP Club rewards your purchases by allowing you to move up through the tiers and unlock exclusive rewards at each level.

Details of the rewards available at each tier can be found on the Filofax Club loyalty page.

We’ll notify you as soon as you’ve been promoted to the next tier!