I had told FedEx that I wouldn't be in on the day they were due to deliver,and we agreed a new delivery date. However they chose to deliver on the original date even though they knew i wasn't there to receive the delivery. The item was stolen from my property, so Filofax arranged a replacement. After 2 weeks of waiting for the replacement I chased Filofax who told me the delivery had gone missing. I could have a full refund or they would give me 20% off if I re-order the item. So very frustrated by this I went for the full refund which I am still waiting for.

I love the look of the leather organiser I bought recently. However, I am disappointed that the clasp comes undone quite easily, which is not good when carrying it around. I also found the pockets in the cover so tight, that it is difficult to insert paper without it scrunching up. What is great is the vast option of different calenders and organising paper that is available.

The folio is well structured and works fine.
I was a little disappointed that the leather is quite hard, and not soft and tactile. Also the compartments are so tight you need to prise them open with a flat instrument to use them. Hopefully it will warm up over time. Made in India.

I'm really pleased with the Finsbury A5 leather organiser. I have used Filofax products for over 40 years and last year was the first time the product was inadequate.* I love the strawberry cover and the notes inside are of a vibrant colour. I'm 71yo and don't want to put dates and info into my phone. I accept I'm a bit of a Luddite in that regard. I look forward to purchasing more inserts from a Filofax store or maybe I'll purchase them online. I work as an understudy on The Mousetrap in London, so a lot of the other actors joke about me carrying my filofax around.

(*I had an issue with a filofax bought at WH Smiths in Harpenden who I originally purchased a filofax from in December 2023. The strap was coming unstuck and it had an old 2023 diary insert. Clearly none of the WH SMITH instore staff checked the products, which reflected badly on Filofax in my judgment.

TEODORA BOGHIU of Filofax Customer Services was very professional and offered me the Finsbury A5 at a discounted price. She responded promptly to all e mails that I sent to her. Huge thank you to her).

Really pleased with this. The quality is superb and I can see me keeping this for a long time. The leather smells lovely and the raspberry colour is pretty and practical. Lots of interesting little slots and sections.